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Cancellation & Refund Policy

Last Updated: 13th October 2023

1. Introduction
   1. Welcome to WebbyWide by Vardaam Infotech. We are committed to providing high-quality digital services and products to our clients. However, we understand that there may be situations in which you may need to request a refund. This refund policy outlines the terms and conditions under which refunds may be issued for our services and products.
2. Eligibility and Refund
   1. We offer refunds under the following conditions:
      1. Defective Product or Service: If you encounter technical issues that render the product or service unusable or incomplete, we will issue a refund.
      2. Dissatisfaction: If you are not satisfied with the product or service for valid reasons, we may consider a refund on a case-by-case basis.
3. Refund Request Procedure
   1. To request a refund, please follow these steps:
      1. Contact our customer support within 7 days of your purchase.
      2. Clearly explain the reason for your refund request, providing as much detail as possible.
      3. Attach relevant evidence, such as screenshots or descriptions of the issue for defective products or services.
4. Refund Review
   1. Upon receiving your refund request, our team will review it and determine whether it meets the eligibility criteria. We will consider the nature of the issue and your reason for requesting a refund.
5. Refund Decision
   1. Once we have reviewed your request, we will notify you of our decision:
      1. Approved: If your request is approved, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
      2. Denied: If your request is denied, we will provide a clear explanation of the reasons for denial. You may have the option to resubmit your request with additional information or clarification.
6. Non-Refundable Items
   1. Please note that the following items are generally non-refundable:
      1. Services for which substantial work has already been completed.
      2. Products that you have used or implemented beyond the scope of their original purpose.
7. Contact Information
   1. For refund requests or any other inquiries, you can reach our customer support team at:
      1. Email: [email protected]
8. Our Website
   1. Visit our website at https://www.webbywide.com/ to explore our range of services and products.
9. Policy Updates
   1. We reserve the right to update and modify our refund policy at any time. Any changes will be posted on our website, and they will become effective immediately.

By making a purchase, you agree to abide by this refund policy. If you have any questions or concerns regarding this policy, please contact us before making a purchase. We value your satisfaction and aim to provide the best customer experience possible.